FSLogix stuck profiles trying to log in

[Stephen D. Holder]

Greetings,

 

I’m working with a customer who is running FSLogix for their profile solution. I’m not very familiar with FSLogix, so been doing some research and came across James Kindon’s article and getting some good knowledge, turns out FSLogix and UPM can be solid solutions under the proper scoping.

 

Customer is 100% in Azure cloud, running Citrix Cloud as the control plane, and primarily delivery virtual desktops. Customer is experiencing an inconsistent hit or miss scenario:  when users try and log in, they’ll get a FSLogix error like the attached and then are booted out of the session before even getting to a desktop. Users are unable to connect to a VDI until an admin goes in and generally follows these steps -

 

• Obtain user ID
• Search that user ID on the FSLogix shares
• Once found, manually log that user off the server

 

There is some talk about remotely logging a user off with PowerShell or another script, but the root cause is still outstanding and needs to be addressed as this is taking away many cycles from the team. This suspiciously reminds me of on-perm stuck sessions. Only with on-perm you could go to studio and see a ghost session under the delivery group -> sessions tab and sign them out, or even go to the hypervisor and cycle the VM.  Such ghost sessions are not showing up in Citrix Cloud Studio.

 

I would like to know,

 

a) has anyone came across this sort of thing before?
b) can anyone offer other good FSLogix articles for me to bone up on? Specifically looking for how FSLogix is integrated with Citrix
and c) on the surface, would you expect troubleshooting to be at the Citrix level or Microsoft / FSLogix issue? I  believe customer already has out tickets to both vendors, I’m just coming on new and still gathering recon.

 

Thanks

[sjoerdvdn]

Hi, 

 

which version of the VDA are you using? There is a know issue with 1912CU4 and 2109&2112. https://support.citrix.com/article/CTX338807 

[Stephen D. Holder]

@Sjoerd Van den Nieuwenhof,

 

This is a great find.

 

We are on VDA 2112 and have already started to downgrade it to 2106.

[Joe Robinson]

Here is the community discussion regarding CTX338807.  If you feel this is your issue, you may find some useful information there.

 

https://discussions.citrix.com/topic/393608-logonuiexe-sessions-disconnected

[Simon Magee]

I would also check the ~FSLogix log files, FSLogix is quite good at telling you what's going on.  Should show why containers are not mounting. Is this on the initial session the user is loggin onto or a second session? You may need to look at enabling multi-session support.