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Upgrade WEM Agent to 2112 failed with error 0x80070643


MBi

Question

Hello,

 

When I try to upgrade the WEM Agent the upgrade process failed. I also tried to uninstall and make a fresh installation but I get the same error.

I use AppLayer and the WEM Agent is on the plateform Layer.

It is a Windows 2016 OS Layer.

 

Thanks for your help.

 

[20B8:1698][2022-01-14T14:08:41]i301: Applying execute package: citrix_wem_agent_full.msi, action: Install, path: C:\ProgramData\Package Cache\{07807650-7548-469C-8518-2F8D85FAC7C8}v21.102.0\citrix_wem_agent_full.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" CLOUD="<default>" CLOUDCONNECTORLIST="<default>" INFRASTRUCTURESERVER="<default>" AGENTSERVICEPORT="<default>" CACHEDDATASYNCPORT="<default>" VUEMAPPCMDDELAY="<default>" AGENTCACHELOCATION="<default>" AGENTLOCATION="" SERVICESPIPETIMEOUT="" WAITFORNETWORK="" SYNCFOREGROUNDPOLICY="" GPNETWORKSTARTTIMEOUTPOLICYVALUE="" WIXBUNDLEORIGINALSOURCE="C:\sci\Workspace-Environment-Management-v-2112-01-00-01\Workspace-Environment-Management-v-2112-01-00-01\Citrix Workspace Environment Management Agent.exe"'
[20B8:1698][2022-01-14T14:08:59]e000: Error 0x80070643: Failed to install MSI package.
[20B8:1698][2022-01-14T14:08:59]e000: Error 0x80070643: Failed to execute MSI package.
[2098:2034][2022-01-14T14:08:59]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[2098:2034][2022-01-14T14:08:59]i319: Applied execute package: citrix_wem_agent_full.msi, result: 0x80070643, restart: None
[2098:2034][2022-01-14T14:08:59]e000: Error 0x80070643: Failed to execute MSI package.
[20B8:1698][2022-01-14T14:08:59]i318: Skipped rollback of package: citrix_wem_agent_full.msi, action: Uninstall, already: Absent
[2098:2034][2022-01-14T14:08:59]i319: Applied rollback package: citrix_wem_agent_full.msi, result: 0x0, restart: None
[20B8:1698][2022-01-14T14:08:59]i329: Removed package dependency provider: {07807650-7548-469C-8518-2F8D85FAC7C8}, package: citrix_wem_agent_full.msi
[20B8:1698][2022-01-14T14:08:59]i351: Removing cached package: citrix_wem_agent_full.msi, from path: C:\ProgramData\Package Cache\{07807650-7548-469C-8518-2F8D85FAC7C8}v21.102.0\
[20B8:1698][2022-01-14T14:08:59]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a9324bb-cafc-4a97-b860-583e684aab78}, resume: None, restart: None, disable resume: No
[20B8:1698][2022-01-14T14:08:59]i330: Removed bundle dependency provider: {6a9324bb-cafc-4a97-b860-583e684aab78}
[20B8:1698][2022-01-14T14:08:59]i352: Removing cached bundle: {6a9324bb-cafc-4a97-b860-583e684aab78}, from path: C:\ProgramData\Package Cache\{6a9324bb-cafc-4a97-b860-583e684aab78}\
[20B8:1698][2022-01-14T14:08:59]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6a9324bb-cafc-4a97-b860-583e684aab78}, resume: None, restart initiated: No, disable resume: No
[2098:2034][2022-01-14T14:08:59]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

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