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unable to launch further applications suddenly


Björn Schläfli

Question

Some of our users are unable to start further applications suddenly during the day. Only workaround is to logoff users in Director or Studio. Started after update to Virtual Apps 2103 from 1912. Issue exists with VDA 2012, 2103, 2106, 2109, Workspace App 2105, 2107. It affects around 5 to 7 users per day (of 2300 concurrent users). Different users every day. The error usually no longer occurs for days for affected users.

No error. You can click on a published application and it does nothing. All already started published apps are able to work with.

No errors in event logs of Storefront, Delivery Controller, client, VDA server.

Is there anyone else who has this problem too?

 

It affects users in two different sites in different domains.

VDA OS 2016.

 

I'm unable to reproduce this issue so far, thus I didn't open a Citrix case.

 

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