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"You must restart the machine before continuing" Trying to upgrade the Delivery Controller to 1912 CU3 but get this all the time.


Andy White1709154166

Question

Hello,

We have 2 Delivery Controllers on 1912 (no CU) and we tried to upgrade them tonight to CU and get his with:

 

image.thumb.png.6baf4e87b8c08406a832d7caf821a2e0.png

 

We found this:

 

https://support.citrix.com/article/CTX292892

 

Which pointed to here on both servers:

image.thumb.png.326b3a2e9bd1b00627657d16ae2be31a.png

So we deleted it and rebooted and tried the upgrade again to find we get the same error and the reg key returns.

Anyone seen this?

We managed to manually upgrade Director which is good.

Thanks

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Hi,

 

Did you checked if there is a Windows update that is failed? 

Maybe it keeps trying to reinstall when booted the vm. Try to disable the windows update service. 

 

You could also check the below registry values, the first you already checked, but take a look at all the others:

 

HKLM\System\CurrentControlSet\Control\Session Manager value: PendingFileRenameOperations
HKLM\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
HKLM\Software\Microsoft\Windows\CurrentVersion\Component Based Servicing\RebootPending
HKLM\Software\Microsoft\Updates value: UpdateExeVolatile

 

Regards,

 

Sjoerd

 

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