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There's a problem with your connection. Still connecting to remote devices. Calling isn't available yet.


blue_ken

Question

we have started getting an error recently that when someone tries to join a meeting or make a call they get the error There's a problem with your connection. Still connecting to remote devices. Calling isn't available yet.

 

We are actively troubleshooting this with support, but wondering if anyone has come across this issue before?

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On 11/11/2021 at 7:15 AM, blue_ken said:

we have started getting an error recently that when someone tries to join a meeting or make a call they get the error There's a problem with your connection. Still connecting to remote devices. Calling isn't available yet.

 

We are actively troubleshooting this with support, but wondering if anyone has come across this issue before?

 

VDA version and OS

CWA version and OS

Teams version

 

Does the error message go away after say a minute or it is always there every time you try to join?

 

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could be this 

 

11/05/2021 : VDA 1912 CU4 released, including critical fixes for CtxSvcHost.exe (Citrix HDX Teams Redirection Service) exiting unexpectedly because of a faulting CtxTeamsSvc.dll module, and also for CtxHdxWebSocketService.exe (HTML5 Video Redirection Service) exiting unexpectedly. As a result, Microsoft Teams might fail to load optimized ("Citrix HDX Not Connected") or optimized calls drop suddenly while in progress. These fixes are also available in VDA 2106 or higher [CVADHELP-16918] [CVADHELP-17341] [CVADHELP-17146] [CVADHELP-17505]

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