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service group member down


Luan Swanepoel

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Hi there

 

I replaced one of two members (a StoreFront server) with a new one in a Service Group but for some reason it is marked as "down". 

 

The server is online and I asked the network admins to allow the NetScaler's source IP to communicate with it.

 

What could be possible reasons?

 

Regards

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What monitor do you have in use and what does the monitor say?

Did the storefront actually receive the store and is it fully propagated along with cert bound?  

>> Can you manually connect to https://<specific backend storefront ip>/Citrix/<StoreNameWeb> and see if the server is functioning?  This will confirm if the cert if bound and store is working on this server.

>> Check the event log for Citrix Delivery Service for any other storefront events...

 

If server actually works, but the storefront monitor is specifically failing, run a network trace (nstrace command) for more info. Or see if switching to a ping monitor works as an alternate to isolate the issue is monitor specific.  

 

Also, if your storefront monitor includes "check backend services: enabled", this monitor will fail if the storefront server isn't configured to allow this probe. Which might not be done, even if the rest of the store is working.  

See related:  https://support.citrix.com/article/CTX230711

https://docs.citrix.com/en-us/storefront/1912-ltsr/integrate-with-citrix-gateway-and-citrix-adc/load-balancing-with-citrix-gateway.html

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