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Mouse pointer is a black square in ICA Session using MAC OS - BigSur / Acrobat and Photoshop


Nico Maumlhler

Question

Hello,
we are currently experiencing problems with Citrix sessions to our graphic workstations. In Photoshop CC 2019 and Acrobat Reader DC 2017 a black rectangle appears behind the mouse pointer.

I think this problem here was a similar one:  https://discussions.citrix.com/topic/385866-black-square-around-cursor-with-grid/
We find this especially on MAC devices. As far as we know, Windows devices are not affected.

 

Workstation Hardware specs:

  • HP Z4
  • NVIDIA P4000
  • 64 - 128 GB RAM

 

Workstation Software specs:

  • Windows 10 Enterprise 1909
  • Citrix VDA 2106.0
  • HDX 3D Pro Option activated

 

End device (differnt type of mac harware)

The Citrix Workspace app version 2107 or higher runs on the user's end device.

 

Does anyone have any tip on how to fix this? If you need more information please let me know.

 

Kind regards
Nico

 

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