Jump to content
Welcome to our new Citrix community!
  • 0

"Citrix HDX engine has stopped working" on Windows Server 2012 R2 RDS


Alexandra Bullen

Question

End users use Citrix Workspace to log into an app hosted remotely by a third party. We don't have any access to the platform.

Some of our end users log in from Windows 10 workstations and have no issues. Others log in via the RDS server running Windows Server 2012 R2, and they get repeated "Citrix HDX engine has stopped working" errors.

Sometimes end users can correlate the errors to particular functions they are trying to perform in the application. At other times they appear to happen randomly. We haven't been able to correlate them with server resource use, other events on the server etc.

There are 2 VMs in the RDS collection. The errors occur on both VMs. Both are now running the latest version of Citrix Workspace.

 

Already tried:

- multiple uninstalls & reinstalls, using ReceiverCleanupUtility.exe to uninstall + thorough manual cleanup of the registry to remove any remaining references to Citrix in the registry.

- registry edit at https://support.citrix.com/article/CTX238334

- various suggested solutions from these discussion forums, e.g. https://support.citrix.com/article/CTX218913https://discussions.citrix.com/topic/404441-citrix-hdx-engine-has-stopped-working-in-windows-2012-r2-server/#comment-2047725

 

Application log event:

-----

Log Name:      Application
Source:        Application Hang
Date:          27/09/2021 11:08:39 AM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PAR-TS01.parisi.cloud
Description:
The program WFICA32.EXE version 21.7.0.17 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: d524
 Start Time: 01d7b337c86cc36d
 Termination Time: 40
 Application Path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
 Report Id: 5e94ff9d-1f2f-11ec-83b2-005056b76f96
 Faulting package full name: 
 Faulting package-relative application ID: 

-----

 

Report.wer:

-----

Version=1
EventType=AppHangB1
EventTime=132771784864759935
ReportType=3
Consent=1
ReportIdentifier=5e94ff9c-1f2f-11ec-83b2-005056b76f96
IntegratorReportIdentifier=5e94ff9d-1f2f-11ec-83b2-005056b76f96
WOW64=1
NsAppName=wfica32.exe
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=wfica32.exe
Sig[1].Name=Application Version
Sig[1].Value=21.7.0.17
Sig[2].Name=Application Timestamp
Sig[2].Value=60ef5c3d
Sig[3].Name=Hang Signature
Sig[3].Value=b5a2
Sig[4].Name=Hang Type
Sig[4].Value=134217728
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.144.8
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=b5a2b6365345293a34f05981e069595a
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=4cf1
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=4cf1c4454df1d648b9db1f8f3c519583
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=b5a2
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=b5a2b6365345293a34f05981e069595a
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=4cf1
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=4cf1c4454df1d648b9db1f8f3c519583
UI[3]=Citrix HDX Engine is not responding
UI[4]=Windows can check online for a solution. If you close the program, you might lose information.
UI[5]=Check for a solution and close the program
UI[6]=Check for a solution and close the program
UI[7]=Close the program
LoadedModule[0]=C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\SYSTEM32\VERSION.dll
LoadedModule[5]=C:\Windows\SYSTEM32\GDI32.dll
LoadedModule[6]=C:\Windows\SYSTEM32\ole32.dll
LoadedModule[7]=C:\Windows\SYSTEM32\ADVAPI32.dll
LoadedModule[8]=C:\Windows\SYSTEM32\PSAPI.DLL
LoadedModule[9]=C:\Windows\SYSTEM32\SHELL32.dll
LoadedModule[10]=C:\Windows\SYSTEM32\USER32.dll
LoadedModule[11]=C:\Windows\SYSTEM32\msi.dll
LoadedModule[12]=C:\PROGRA~2\Citrix\ICACLI~1\ctxmui.dll
LoadedModule[13]=C:\Windows\SYSTEM32\WTSAPI32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\SETUPAPI.dll
LoadedModule[15]=C:\Windows\SYSTEM32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[17]=C:\PROGRA~2\Citrix\ICACLI~1\CCMSDK.dll
LoadedModule[18]=C:\PROGRA~2\Citrix\ICACLI~1\aolog.dll
LoadedModule[19]=C:\PROGRA~2\Citrix\ICACLI~1\confmgr.dll
LoadedModule[20]=C:\PROGRA~2\Citrix\ICACLI~1\icafile.dll
LoadedModule[21]=C:\PROGRA~2\Citrix\ICACLI~1\ctxlogging.dll
LoadedModule[22]=C:\PROGRA~2\Citrix\ICACLI~1\icalogon.dll
LoadedModule[23]=C:\PROGRA~2\Citrix\ICACLI~1\CST.dll
LoadedModule[24]=C:\PROGRA~2\Citrix\ICACLI~1\statuin.dll
LoadedModule[25]=C:\PROGRA~2\Citrix\ICACLI~1\tbcomm.dll
LoadedModule[26]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[27]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[28]=C:\Windows\SYSTEM32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[29]=C:\Windows\SYSTEM32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[30]=C:\Windows\SYSTEM32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[31]=C:\Windows\SYSTEM32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[32]=C:\Windows\SYSTEM32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[33]=C:\Windows\SYSTEM32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[34]=C:\Windows\SYSTEM32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[35]=C:\Windows\SYSTEM32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[36]=C:\Windows\SYSTEM32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[37]=C:\Windows\SYSTEM32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[38]=C:\Windows\SYSTEM32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[39]=C:\Windows\SYSTEM32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[40]=C:\Windows\SYSTEM32\OLEAUT32.dll
LoadedModule[41]=C:\Windows\SYSTEM32\CRYPT32.dll
LoadedModule[42]=C:\Windows\SYSTEM32\CRYPTUI.dll
LoadedModule[43]=C:\Windows\SYSTEM32\MSIMG32.dll
LoadedModule[44]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[45]=C:\Windows\SYSTEM32\RPCRT4.dll
LoadedModule[46]=C:\PROGRA~2\Citrix\ICACLI~1\SSLSDK_B.dll
LoadedModule[47]=C:\PROGRA~2\Citrix\ICACLI~1\TcpPServ.dll
LoadedModule[48]=C:\Windows\SYSTEM32\urlmon.dll
LoadedModule[49]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[50]=C:\Windows\SYSTEM32\WININET.dll
LoadedModule[51]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[52]=C:\Windows\SYSTEM32\WS2_32.dll
LoadedModule[53]=C:\PROGRA~2\Citrix\ICACLI~1\HdxRTTheora.dll
LoadedModule[54]=C:\PROGRA~2\Citrix\ICACLI~1\CgpCore.dll
LoadedModule[55]=C:\Windows\SYSTEM32\bcrypt.dll
LoadedModule[56]=C:\Windows\SYSTEM32\ncrypt.dll
LoadedModule[57]=C:\Windows\SYSTEM32\msvcrt.dll
LoadedModule[58]=C:\Windows\SYSTEM32\combase.dll
LoadedModule[59]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[60]=C:\Windows\SYSTEM32\CFGMGR32.dll
LoadedModule[61]=C:\Windows\SYSTEM32\WINTRUST.dll
LoadedModule[62]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.19394_none_a9f59c4f01325ed5\COMCTL32.dll
LoadedModule[63]=C:\Windows\SYSTEM32\MSASN1.dll
LoadedModule[64]=C:\Windows\SYSTEM32\netutils.dll
LoadedModule[65]=C:\Windows\SYSTEM32\srvcli.dll
LoadedModule[66]=C:\Windows\SYSTEM32\wkscli.dll
LoadedModule[67]=C:\Windows\SYSTEM32\SspiCli.dll
LoadedModule[68]=C:\Windows\SYSTEM32\ucrtbase.DLL
LoadedModule[69]=C:\Windows\SYSTEM32\iertutil.dll
LoadedModule[70]=C:\Windows\SYSTEM32\USERENV.dll
LoadedModule[71]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[72]=C:\Windows\SYSTEM32\NSI.dll
LoadedModule[73]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[74]=C:\Windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[75]=C:\Windows\SYSTEM32\profapi.dll
LoadedModule[76]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[77]=C:\Windows\SYSTEM32\bcryptPrimitives.dll
LoadedModule[78]=C:\Windows\system32\IMM32.DLL
LoadedModule[79]=C:\Windows\SYSTEM32\MSCTF.dll
LoadedModule[80]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\ctxmuiUI.DLL
LoadedModule[81]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\CSTUI.DLL
LoadedModule[82]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\statuiUI.DLL
LoadedModule[83]=C:\Windows\SYSTEM32\kernel.appcore.dll
LoadedModule[84]=C:\Windows\system32\uxtheme.dll
LoadedModule[85]=C:\Windows\SYSTEM32\clbcatq.dll
LoadedModule[86]=C:\Windows\system32\wbem\wbemprox.dll
LoadedModule[87]=C:\Windows\SYSTEM32\wbemcomn.dll
LoadedModule[88]=C:\Windows\SYSTEM32\CRYPTSP.dll
LoadedModule[89]=C:\Windows\system32\rsaenh.dll
LoadedModule[90]=C:\Windows\system32\wbem\wbemsvc.dll
LoadedModule[91]=C:\Windows\system32\wbem\fastprox.dll
LoadedModule[92]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\FeatureFlagHelper.dll
LoadedModule[93]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\cpprest142_2_10.dll
LoadedModule[94]=C:\Windows\SYSTEM32\HTTPAPI.dll
LoadedModule[95]=C:\Windows\SYSTEM32\CONCRT140.dll
LoadedModule[96]=C:\Windows\SYSTEM32\DPAPI.DLL
LoadedModule[97]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\SettingsInterface.dll
LoadedModule[98]=C:\Windows\SYSTEM32\Secur32.dll
LoadedModule[99]=C:\Windows\SYSTEM32\SHCORE.dll
LoadedModule[100]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\CitrixBrandingHelper.dll
LoadedModule[101]=C:\Windows\SYSTEM32\WINSTA.dll
LoadedModule[102]=C:\Windows\system32\dwmapi.dll
LoadedModule[103]=C:\PROGRA~2\Citrix\ICACLI~1\vdkbhook.dll
LoadedModule[104]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\AnalyticsInterface.dll
LoadedModule[105]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\WFICA3UI.DLL
LoadedModule[106]=C:\Windows\SYSTEM32\netbios.dll
LoadedModule[107]=C:\PROGRA~2\Citrix\ICACLI~1\VDTW30N.DLL
LoadedModule[108]=C:\PROGRA~2\Citrix\ICACLI~1\GfxRender.dll
LoadedModule[109]=C:\Windows\SYSTEM32\pdh.dll
LoadedModule[110]=C:\PROGRA~2\Citrix\ICACLI~1\coreavc_sdk.dll
LoadedModule[111]=C:\Windows\SYSTEM32\pcwum.DLL
LoadedModule[112]=C:\PROGRA~2\Citrix\ICACLI~1\xdecode.dll
LoadedModule[113]=C:\PROGRA~2\Citrix\ICACLI~1\avutil-55.dll
LoadedModule[114]=C:\PROGRA~2\Citrix\ICACLI~1\avcodec-57.dll
LoadedModule[115]=C:\PROGRA~2\Citrix\ICACLI~1\VDCDM30N.DLL
LoadedModule[116]=C:\Windows\SYSTEM32\MPR.dll
LoadedModule[117]=C:\PROGRA~2\Citrix\ICACLI~1\VDSPL30N.DLL
LoadedModule[118]=C:\PROGRA~2\Citrix\ICACLI~1\reducv3.dll
LoadedModule[119]=C:\Windows\SYSTEM32\WINSPOOL.DRV
LoadedModule[120]=C:\PROGRA~2\Citrix\ICACLI~1\pcl4rast.dll
LoadedModule[121]=C:\Windows\SYSTEM32\api-ms-win-crt-conio-l1-1-0.dll
LoadedModule[122]=C:\PROGRA~2\Citrix\ICACLI~1\emfrendr.dll
LoadedModule[123]=C:\PROGRA~2\Citrix\ICACLI~1\VDCPM30N.DLL
LoadedModule[124]=C:\PROGRA~2\Citrix\ICACLI~1\VDCLIPN.DLL
LoadedModule[125]=C:\PROGRA~2\Citrix\ICACLI~1\VDGDT.dll
LoadedModule[126]=C:\PROGRA~2\Citrix\ICACLI~1\VDCOM30N.DLL
LoadedModule[127]=C:\PROGRA~2\Citrix\ICACLI~1\VDCAMN.DLL
LoadedModule[128]=C:\PROGRA~2\Citrix\ICACLI~1\ADPCM.DLL
LoadedModule[129]=C:\PROGRA~2\Citrix\ICACLI~1\CTXVORBIS.DLL
LoadedModule[130]=C:\PROGRA~2\Citrix\ICACLI~1\CTXSPEEX.DLL
LoadedModule[131]=C:\PROGRA~2\Citrix\ICACLI~1\CTXOPUS.DLL
LoadedModule[132]=C:\PROGRA~2\Citrix\ICACLI~1\VDTWIN.DLL
LoadedModule[133]=C:\PROGRA~2\Citrix\ICACLI~1\VDDND.dll
LoadedModule[134]=C:\PROGRA~2\Citrix\ICACLI~1\VDFON30N.DLL
LoadedModule[135]=C:\PROGRA~2\Citrix\ICACLI~1\VDMMN.DLL
LoadedModule[136]=C:\PROGRA~2\Citrix\ICACLI~1\VDCTLN.DLL
LoadedModule[137]=C:\PROGRA~2\Citrix\ICACLI~1\VDTWN.DLL
LoadedModule[138]=C:\PROGRA~2\Citrix\ICACLI~1\VDEUEMN.DLL
LoadedModule[139]=C:\PROGRA~2\Citrix\ICACLI~1\VDTUIN.DLL
LoadedModule[140]=C:\PROGRA~2\Citrix\ICACLI~1\VDDVC0N.DLL
LoadedModule[141]=C:\PROGRA~2\Citrix\ICACLI~1\VDGUSBN.DLL
LoadedModule[142]=C:\Windows\SYSTEM32\HID.DLL
LoadedModule[143]=C:\Program Files (x86)\Citrix\ICA Client\DVCRenderingAdapter.dll
LoadedModule[144]=C:\Windows\system32\mstscax.dll
LoadedModule[145]=C:\Windows\system32\d2d1.dll
LoadedModule[146]=C:\Windows\system32\d3d11.dll
LoadedModule[147]=C:\Windows\system32\MSACM32.dll
LoadedModule[148]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[149]=C:\Windows\system32\DWrite.dll
LoadedModule[150]=C:\Windows\system32\dxgi.dll
LoadedModule[151]=C:\Windows\system32\WINNSI.DLL
LoadedModule[152]=C:\PROGRA~2\Citrix\ICACLI~1\VDMRVC.DLL
LoadedModule[153]=C:\Windows\SYSTEM32\msxml6.dll
LoadedModule[154]=C:\PROGRA~2\Citrix\ICACLI~1\VDSENS.DLL
LoadedModule[155]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\VDSENSUI.DLL
LoadedModule[156]=C:\PROGRA~2\Citrix\ICACLI~1\VDMTCHN.DLL
LoadedModule[157]=C:\PROGRA~2\Citrix\ICACLI~1\VDIME.DLL
LoadedModule[158]=C:\PROGRA~2\Citrix\ICACLI~1\VDBROWSERN.DLL
LoadedModule[159]=C:\PROGRA~2\Citrix\ICACLI~1\VDPortForwardN.dll
LoadedModule[160]=C:\PROGRA~2\Citrix\ICACLI~1\VDTEAMSN.DLL
LoadedModule[161]=C:\PROGRA~2\Citrix\ICACLI~1\VDNSAP.DLL
LoadedModule[162]=C:\PROGRA~2\Citrix\ICACLI~1\VDFIDO.DLL
LoadedModule[163]=C:\PROGRA~2\Citrix\ICACLI~1\Citrix.Hdx.WebAuthnProtocol.dll
LoadedModule[164]=C:\PROGRA~2\Citrix\ICACLI~1\VDWIA.DLL
LoadedModule[165]=C:\Windows\SYSTEM32\ondemandconnroutehelper.dll
LoadedModule[166]=C:\Windows\system32\mswsock.dll
LoadedModule[167]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[168]=C:\Windows\system32\explorerframe.dll
LoadedModule[169]=C:\Windows\system32\DUser.dll
LoadedModule[170]=C:\Windows\system32\DUI70.dll
LoadedModule[171]=C:\Windows\SYSTEM32\cscapi.dll
LoadedModule[172]=C:\Windows\system32\napinsp.dll
LoadedModule[173]=C:\Windows\system32\NLAapi.dll
LoadedModule[174]=C:\Windows\System32\winrnr.dll
LoadedModule[175]=C:\Windows\System32\rasadhlp.dll
LoadedModule[176]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[177]=C:\Windows\SYSTEM32\security.dll
LoadedModule[178]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\SSLSDKUI.DLL
LoadedModule[179]=C:\Windows\SYSTEM32\powrprof.dll
LoadedModule[180]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[181]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[182]=C:\Windows\SYSTEM32\cryptnet.dll
LoadedModule[183]=C:\Windows\SYSTEM32\WLDAP32.dll
LoadedModule[184]=C:\Windows\SYSTEM32\PROPSYS.dll
LoadedModule[185]=C:\Windows\SYSTEM32\MMDevAPI.DLL
LoadedModule[186]=C:\Windows\SYSTEM32\wdmaud.drv
LoadedModule[187]=C:\Windows\SYSTEM32\ksuser.dll
LoadedModule[188]=C:\Windows\SYSTEM32\AVRT.dll
LoadedModule[189]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[190]=C:\Windows\SYSTEM32\d3dx9_43.dll
LoadedModule[191]=C:\Windows\system32\dcomp.dll
LoadedModule[192]=C:\PROGRA~2\Citrix\ICACLI~1\TaskbarGrpWin7.dll
LoadedModule[193]=C:\Windows\SYSTEM32\d3d10warp.dll
LoadedModule[194]=C:\Program Files (x86)\Citrix\ICA Client\CCMProxy.dll
LoadedModule[195]=C:\Windows\SYSTEM32\ntmarta.dll
LoadedModule[196]=C:\Windows\SYSTEM32\mscms.dll
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Citrix HDX Engine
AppPath=C:\Program Files (x86)\Citrix\ICA Client\wfica32.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=08E015B001084B764F45039BCF261318

Link to comment

1 answer to this question

Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...