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Mac user logging into Remote PC, Keyboard not working in one program, Autodesk Maya


Lucio Mennillo

Question

Hello

 

I am running macOS Big Sur at home, logging into work PC using Citrix version 21.08.1.27.

My main software autodesk Maya is not working with my mac keyboard. I have tried switching to 3 other PC keyboards and some key ******* are still not working.

I need the command key to function in my software to work properly. I am at a loss and have tried everything, even changing keys and still nothing.

 

Any help would be appreciated, thank you 

Lucio 

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3 answers to this question

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On 10/4/2021 at 12:01 PM, Sandeep Mishra1709162841 said:

Hi Lucio,

 

Would it be possible to work with your IT department and raise a support ticket about this issue? This would help us to track the issue, and also request for logs or more details, if required.

 

Thanks

Hello Sandeep

 

I have tried asking them, and they cant seem to figure it out.

 

Is there some compatibility issue with a Mac and Pc together?

 

I am also having problems in Unity using Citrix.

 

They keyboards dont work and lag issues all around. 

 

Is there something on your end you could help me with that i could forward to my IT department?

 

Thank you  

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22 hours ago, Lucio Mennillo said:

Hello Sandeep

 

I have tried asking them, and they cant seem to figure it out.

 

Is there some compatibility issue with a Mac and Pc together?

 

I am also having problems in Unity using Citrix.

 

They keyboards dont work and lag issues all around. 

 

Is there something on your end you could help me with that i could forward to my IT department?

 

Thank you  

 

Hi Lucio,

 

Let me check check what information we could need to help you further on this.

 

Thanks

Sandeep

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