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High packets per second on connections causing floods

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Hi we use Citrix cloud with 40 users at home using endpoints with CWA 2107 installed


We’ve recently noticed internet dropouts, and found it is caused by a high number of packets per second overloading the Cisco router provided by our ISP


The ISP says it is designed to handle 1000 packets a second and we are using 2000


Out of hours I can see in the firewall it is only using 50 pps 


But as people login on a morning I can see the pps raising up to 2000 in the firewall when everyone is logged on


Should we be using so many pps or is it normal?






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