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Unable to login to Director 7.6

Vincent Sprague


I was notified today that users can no longer login one of our older Director server. I checked the event logs on the Director server and I see these warnings: I'm hoping someone can point me in the right direction. To my knowledge nothing has been changed with this environment so I do not know why it would stop working all of a sudden. When I attempt to login via the web interface there is a long delay and then I receive a message that says "An internal error has occurred. For assistance, contract your administrator."

Citrix Director Service Event ID 7 warning:

The description for Event ID 7 from source Citrix Director Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

Your logon attempt was unsuccessful.

Username: 'adminuser'
Domain: 'domain.local'

Additional information:
'Thread was being aborted.'

the message resource is present but the message is not found in the string/message table

ASP .NET 4.0.30319.0 Event ID 1309 warning:

Event code: 3001 
Event message: The request has been aborted. 
Event time: 9/23/2021 10:08:03 AM 
Event time (UTC): 9/23/2021 2:08:03 PM 
Event ID: 91742073fd194e01b9a2fbe9ab5d0abc 
Event sequence: 4 
Event occurrence: 1 
Event detail code: 0 
Application information: 
    Application domain: /LM/W3SVC/1/ROOT/Director-3-132768794929456634 
    Trust level: Full 
    Application Virtual Path: /Director 
    Application Path: C:\inetpub\wwwroot\Director\ 
    Machine name: Controller01
Process information: 
    Process ID: 9520 
    Process name: w3wp.exe 
    Account name: IIS APPPOOL\Director 
Exception information: 
    Exception type: HttpException 
    Exception message: Request timed out.

Request information: 
    Request URL: https://Controller01.domain.local:443/Director/LogOn.aspx?ReturnUrl=/director
    Request path: /Director/LogOn.aspx 
    User host address: 
    Is authenticated: False 
    Authentication Type:  
    Thread account name: IIS APPPOOL\Director 
Thread information: 
    Thread ID: 10 
    Thread account name: IIS APPPOOL\Director 
    Is impersonating: False 
    Stack trace: 
Custom event details: 

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