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Unable to launch workspace from company website on Mac

Remco Demoet


My company uses Citrix Workspace to work from home in a desktop environment. I have login details and some verification tool to sign into my account on their website and then I'm supposed to click on a link that should launch the workspace app and get me into the client. Login in works just fine but the Citrix client does not launch. I have it installed and even when I have manually opened the application it does not seem to do anything. IT says they're unable to offer support since it's external software. I have tried the same process for different apps (clicking a hyperlink to open an application on my computer) which works fine. 


I'm using a 2020 MacBook Pro on the latest update (11.6). I tried Safari, Chrome and Firefox. I didn't change any settings nor do I have a link or e-mailadres to setup the account within the cliënt. All I've done is install the software and attempted to launch from my company website. 


Thanks for reading and offering any help.



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