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HDX 3D Client is crashing after watching h265 Videos

Stefan Wendrich1709160263



we have Windows 10 1909 running with VDA 1912/2103 and 2106 with all having a Quadro P2000 graphics card. The user connects through Remote PC to their desktops and want to watch a video with has h.265 codec.

The video doesnt show any pictures, only sound is there. after closing the play (VLC) the pc freezes and crashed.

On other remote pc workstations with a geforce card and identical citrix policy settings the video is fine. 


Hardware encoding is not working on P2000 card. Optimizing for 3d workload is enabled and disabled. No difference. Any ideas to fix this?

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