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novaPDF printer not working with Citrix Universal Print Driver


Soumlnke Kuumlper

Question

Hey,

 

we are using novaPDF 11 (https://www.novapdf.com/) as OEM edition embedded in our application to print pdf documents directly to our application.

When using this printer from an citrix application or desktop i can see the print job appears in the printer queue on the client computer, but than it disappears and nothing happens.

 

The only way to get this working is to select "Transfer print jobs diect to printer" instead of "use spooler..." in printer settings. But softland (manufacturer of novaPDF) told that this option must not be used, because it causes unexpected behavior (at large files as i remember).

 

When i'm just using an Windows RDP Connection with Microsoft Easy Print Driver for forwarded printer this works well without any problems, so for me the problems seems to be the citrix universal print driver.

 

As the windows logs does not gave any clue and the manufacturer does not have any knowledge on citrix environments we're stuck here and would appreciate ideas!

 

Thanks!

 

Sönke

 

 

 

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