Jump to content
Welcome to our new Citrix community!
  • 1

Can't connect to citrix.cloud.com " "To protect your account, you must reset your password"


François BIAUCE

Question

Hello,

 

I tried to connect to citrix.cloud.com after 3 weeks of inactivity and I received this message "To protect your account, you must reset your password."

 

I can connect to citrix.com but not citrix.cloud.com. I already reset my password twice. I managed to connect once but the day after, i had the same problem.

I tried to connect with differents browers (Firefox, Chrome, Edge) and with differents computers but still have the same problem.

I cleared the cache and cookies of browsers still no change.

 

Have any of you ever had this problem?

 

Regards,

 

François

citrix_cloud_error.PNG

Link to comment

3 answers to this question

Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...