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Wyse ThinOS 9.1.2101 - No active policy is found in Primary authentication cascade

Kevin Halstead1709158370




We have just upgraded the firmware on some of our Wyse boxes to support Teams. However when we come to logon to Citrix we get the following error:


"No Active policy found in primary authentication cascade"


It is usually set to go through Storefront, have changed it to go through Netscaler but get exactly the same message.

Citrix is 1912 on DC and Storefront. 


I have raised a case with Citrix who couldn't help and attempted to raise it with Wyse but don't have pro support.


Anyone else come across this?



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