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BlueScreen (BSOD) ctxusbm.sys REFERENCE_BY_POINTER


MC MC1709162916

Question

Hi,

we are getting bluescreens on clients with Citrix Workspace 2105. Any ideas what we can do ? Thx

 

BUGCHECK_CODE:  18

BUGCHECK_P1: 0

BUGCHECK_P2: ffff8309d09021c8

BUGCHECK_P3: 10

BUGCHECK_P4: ffff8309d0979991

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffff8001`f381f138 fffff805`3e1dfdd7 : 00000000`00000018 00000000`00000000 ffff8309`d09021c8 00000000`00000010 : nt!KeBugCheckEx
ffff8001`f381f140 fffff805`3e01d7d5 : ffff8309`d90c8ab0 ffff8001`f381f240 fffff805`3cac2e1e ffff8001`00000000 : nt!ObpIncrPointerCount+0x1893b7
ffff8001`f381f180 fffff805`3cac9f11 : ffff8309`d90c8ab0 00000000`00000003 ffff8309`d61d4160 00000000`00000040 : nt!IoGetAttachedDeviceReference+0x65
ffff8001`f381f1b0 ffff8309`d90c8ab0 : 00000000`00000003 ffff8309`d61d4160 00000000`00000040 00000000`00000000 : ctxusbm+0x19f11
ffff8001`f381f1b8 00000000`00000003 : ffff8309`d61d4160 00000000`00000040 00000000`00000000 ffff8001`f381f250 : 0xffff8309`d90c8ab0
ffff8001`f381f1c0 ffff8309`d61d4160 : 00000000`00000040 00000000`00000000 ffff8001`f381f250 ffff8001`f381f240 : 0x3
ffff8001`f381f1c8 00000000`00000040 : 00000000`00000000 ffff8001`f381f250 ffff8001`f381f240 fffff805`3cac2e1e : 0xffff8309`d61d4160
ffff8001`f381f1d0 00000000`00000000 : ffff8001`f381f250 ffff8001`f381f240 fffff805`3cac2e1e ffff8309`d8005060 : 0x40


SYMBOL_NAME:  ctxusbm+19f11

MODULE_NAME: ctxusbm

IMAGE_NAME:  ctxusbm.sys

STACK_COMMAND:  .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET:  19f11

FAILURE_BUCKET_ID:  0x18_ctxusbm!unknown_function

OS_VERSION:  10.0.18362.1

BUILDLAB_STR:  19h1_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {1ad949da-7e69-3a9d-30f6-1020110dbca3}

Followup:     MachineOwner
---------

4: kd> lmvm ctxusbm
Browse full module list
start             end                 module name
fffff805`3cab0000 fffff805`3cad2000   ctxusbm  T (no symbols)           
    Loaded symbol image file: ctxusbm.sys
    Image path: \SystemRoot\system32\DRIVERS\ctxusbm.sys
    Image name: ctxusbm.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Mar 21 01:12:54 2019 (5C931D56)
    CheckSum:         0002E3DE
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:
 

 

 

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