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Virtual Apps and Desktops service environment not showing up on my Citrix Cloud Analytics Performance

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Strange problem : with my citrix account on analytics.cloud.com, I can't see any data (error Code 110), but my collegue with his citrix account (same OrgID) can see all datas upload from on-premise CVAD.
Both of us use Citrix Identity account with full Access.
Error Code 110 : Unexpected server error


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