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Citrix Workspace App won't start on Ubuntu 21.04


Kamyar Arzideh

Question

Hi,

 

I have installed the Citrix Workspace App Version 21.6.0.28 on my Ubuntu 21.04. Starting an ICA-file from Firefox does not work. A quick windows opens and closes itself after a couple of mili-seconds. I use Gnome 3.38.5 with Wayland as a window manager. I also tried Chromium and the problem still remains.

The log-file under /var/logs/citrix/ICAClient.log looks like this:

2021-07-28 09:45:12.985 [LIBS] <P19019> citrix-wfica: Value of cl_argv[0] : /opt/Citrix/ICAClient/wfica 
2021-07-28 09:45:12.985 [LIBS] <P19019> citrix-wfica: Value of cl_argv[1] : -IcaSessionAddr 
2021-07-28 09:45:12.985 [LIBS] <P19019> citrix-wfica: Value of cl_argv[2] : 27aedc33-c948-4417-9edd-0c00c006a26e 
2021-07-28 09:45:13.090 [LIBS] <P19019> citrix-wfica: ReadINIConfig() exiting 
2021-07-28 09:45:13.090 [ALL] <P19019> citrix-wfica: Called NCSXMLanguageInit: language is DE UTF-8, codepage is 1252 
2021-07-28 09:45:13.182 [LIBS] <P19038> citrix-wfica: Value of cl_argv[0] : /opt/Citrix/ICAClient/wfica 
2021-07-28 09:45:13.182 [LIBS] <P19038> citrix-wfica: Value of cl_argv[1] : -version 
2021-07-28 09:45:13.211 [WD] <P19019> citrix-wfica: Can't create serial number file '/etc/icalicense/clientlicense' - 'The file already exists' 
2021-07-28 09:45:13.211 [WD] <P19019> citrix-wfica: New serial number file ?? made by another client 
2021-07-28 09:45:13.246 [VDCAM] <P19019> citrix-wfica: skip loading OPUSConverter, casuse audioOpusEnabled=0 
2021-07-28 09:45:13.246 [SCARD] <P19019> citrix-wfica: VDSCARD: DriverOpen failed. rc = 0x405 
2021-07-28 09:45:13.264 [TD] <P19019> citrix-wfica: WSTCP:resolve name 10.249.13.60 
2021-07-28 09:45:13.264 [PD] <P19019> citrix-wfica: Cgp_SetCLSessionContext pSC is null 
2021-07-28 09:45:13.379 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.379 [PD] <P19019> citrix-wfica: pTicket is NULL 
2021-07-28 09:45:13.380 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.384 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.384 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.386 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.386 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.391 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.392 [EUEM] <P19019> citrix-wfica: VDEUEM: Insufficient Input buffer size: 0 bytes. Required buffer size: 48 bytes 
2021-07-28 09:45:13.392 [EUEM] <P19019> citrix-wfica: VDEUEM: DriverInfo failed. rc = 0x3ec 
2021-07-28 09:45:13.392 [MMVD] <P19019> citrix-wfica: VDMM: Insufficient Input buffer size: 0 bytes. Required buffer size: 50 bytes 
2021-07-28 09:45:13.392 [MMVD] <P19019> citrix-wfica: VDMM: DriverInfo failed. rc = 0x3ec 
2021-07-28 09:45:13.392 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.399 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.399 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.403 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.403 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.407 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.407 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.480 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.497 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.498 [PD] <P19019> citrix-wfica: CGPrecv: socket 0x555f0c474240, stream=0 
2021-07-28 09:45:13.507 [TD] <P19019> citrix-wfica: Not connected 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 1 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 2 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 3 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 4 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 5 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 6 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 7 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 8 
2021-07-28 09:45:13.507 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 9 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 10 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 11 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 12 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 13 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 14 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 15 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 16 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 17 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 18 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 19 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 20 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 21 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 22 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 23 
2021-07-28 09:45:13.508 [VDCAM] <P19019> citrix-wfica: DriverClose: deallocate the data buffers device: 24 
2021-07-28 09:45:13.508 [EUEM] <P19019> citrix-wfica: VDEUEM: DriverClose failed. rc = 0x3fe 

I already tried adding ssl certificates to ICAClient/keystore/cacerts with no success.

 

Is the error already known and is there a fix? I really hope you can help me on this one. I am really desperate right now...

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I am experiencing similar issue. It also gives me the error that I have not chosen to trust the certificate, even though I have. 

I may try to install an older version of Workspace. I have had it work before. But now I have a new POP_OS (based on Ubuntu) and all updated with new CW no worky.

 

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I am experiencing similar issue. It also gives me the error that I have not chosen to trust the certificate, even though I have. 

I may try to install an older version of Workspace. I have had it work before. But now I have a new POP_OS (based on Ubuntu) and all updated with new CW no worky.

 

I was able to get mine working by rolling back to a previous version (2012):

 

computername:~/Downloads$ sudo dpkg -P icaclient
(Reading database ... 295846 files and directories currently installed.)
Removing icaclient (21.6.0.28) ...
Failed to stop ctxlogd.service: Unit ctxlogd.service not loaded.
Removed /etc/systemd/system/multi-user.target.wants/ctxlogd.service.
Purging configuration files for icaclient (21.6.0.28) ...
dpkg: warning: while removing icaclient, directory '/opt/Citrix/ICAClient/keystore/cacerts' not empty so not removed
Processing triggers for desktop-file-utils (0.26-1ubuntu1) ...
Processing triggers for mailcap (3.68ubuntu1) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu1) ...
usernamecomputername:~/Downloads$ sudo rm -R /opt/Citrix/ICAClient/
usernamecomputername:~/Downloads$ 
sudo dpkg -i icaclient_20.12.0.12_amd64.deb
Selecting previously unselected package icaclient.
(Reading database ... 294900 files and directories currently installed.)
Preparing to unpack icaclient_20.12.0.12_amd64.deb ...
Unpacking icaclient (20.12.0.12) ...
Setting up icaclient (20.12.0.12) ...
Processing triggers for desktop-file-utils (0.26-1ubuntu1) ...
Processing triggers for mailcap (3.68ubuntu1) ...
Processing triggers for gnome-menus (3.36.0-1ubuntu1) ...
usernamecomputername:~/Downloads$ 
usernamecomputername:~/Downloads$ sudo ln -s /usr/share/ca-certificates/* /opt/Citrix/ICAClient/keystore/cacerts
usernamecomputername:~/Downloads$ 
usernamecomputername:~/Downloads$ sudo /opt/Citrix/ICAClient/util/ctx_rehash
Processing /opt/Citrix/ICAClient/keystore/cacerts

 

 Now the workspace allows authentication and launching. Not sure if the actual root issue is the OS or the Application.

 

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Running Ubuntu 21.04 with Firefox.

Today I suddenly had the same issue with icaclient_21.9.0.25_amd64.deb ("A quick windows opens and closes itself after a couple of mili-seconds") as of 1-nov-2021 when starting the new workweek... whereas last week no problem.

Checked the validity of certificates in /opt/Citrix/ICAClient/keystore/cacerts with the help of

https://stackoverflow.com/questions/21297853/how-to-determine-ssl-cert-expiration-date-from-a-pem-encoded-certificate

 

for pem in /opt/Citrix/ICAClient/keystore/cacerts/*.pem; do
   printf '%s: %s\n' \
      "$(date --date="$(openssl x509 -enddate -noout -in "$pem"|cut -d= -f 2)" --iso-8601)" \
      "$pem"
done | sort

 

but no expiring certificates found on 1-nov-2021.
Removed icaclient_21.9.0.25_amd64.deb.

Then installed previous version of icaclient: icaclient_21.6.0.28_amd64.deb

Issue solved.

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