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Freeze capture in Citrix Workspace after 1-3 minutes inactivity


Arutyunov Alexandr

Question

Sorry for my English, this is a google translator.

Hello, I am using the current version of Citrix Workspace in my work and I am constantly encountering client freezes.
After 1-2 minutes of inactivity, my picture in Citrix freezes, but mouse clicks and clicks continue to be transmitted to the remote device. The outgoing connection is active (on the right in the screenshot), and the incoming connection is equal to zero (on the left in the red frame).
The fastest way to get rid of the freeze is to reconnect to the network (or disconnect the workspace and reconnect).

Colleagues don't have such a problem, has anyone faced such a situation?

don't have incoming bytes.png

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