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Teams.thumb.png.ada881b5c50ea810a357ed2cda1710fd.png

 

Hi,

 

Most of the users are having issues with Teams in Citrix.
I have attached an image of what comes up on the user's screen.
When this happens users report calls getting dropped and call transfer also fails at this point.

 

Would someone be able to fill me in if they have encountered this before?

 

Kind regards,

 

Godwin

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We get that sometimes from Linux based clients, including thin clients.   We have tickets opened with MS, Dell, and Citrix for it, but it's not reproducible on demand and the standard firmware on the thin clients doesn't let you pull client-side logs out.   So the tickets are at a standstill at the moment.

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11 hours ago, Godwin Odongo said:

Teams.thumb.png.ada881b5c50ea810a357ed2cda1710fd.png

 

Hi,

 

Most of the users are having issues with Teams in Citrix.
I have attached an image of what comes up on the user's screen.
When this happens users report calls getting dropped and call transfer also fails at this point.

 

Would someone be able to fill me in if they have encountered this before?

 

Kind regards,

 

Godwin

 

We have seen this in the past. I can't think of anything (nor did we find anything) on the Citrix side. Citrix code does not control the UI elements. I would suggest you open a case with Microsoft.

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Hi,

 

We have sometimes the same issue...

Since few days, we have many problems with the consultative transfer... The colleague called do not hear the agent who treat the current call 

 

Our environnement is

 

VDA : 1912 LTSR CU3

Windows 2016 server with last update

TEAMS : 1.4.0.11161

OS Client : Windows 20H2

Workspace : 21.3.1.25

 

Jonathan Degrève

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