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HTML5 web Receiver problem with SSL Storefront url


salar sarchali

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hello 

web html5 receiver error with https storefront 

 

[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:Start
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:BROWSERINFO:|:navigator =Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:BROWSERINFO:|:os =WINDOWS
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:BROWSERINFO:|:browser =CHROME;version=91
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:ICA:|:ica type=autoOpener
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:script load =131
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica load time =281
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:PREFERENCE:|:language=en
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:language =1041
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:initializing session
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Init:|:Display Details : undefined
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Init:|:Preferred Resolution : undefined
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Init:|:Multimonitor Preference : undefined
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Init:|:Scale to DPI : undefined
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Add:|:Watcher : window-resize
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Set:|:DefaultResolution : Fit_To_Window
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Set:|:DisplayMode : Single Monitor
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Set:|:Monitor Details : [{"bounds":{"left":0,"top":0,"width":1920,"height":969},"workArea":{"left":0,"top":0,"width":1920,"height":969}}]
[Wed, 07 Jul 2021 10:02:51 GMT] RU: Update:|:DisplayDetails : {"liXdw":1,"quQSH":true,"vDz8y":{"left":0,"top":0,"right":0,"bottom":0},"nV9FU":"Fit_To_Window","UkPO5":null,"devicePixelRatio":1,"PG51e":false,"BEGEG":0,"pGYVY":0,"ezM2h":false,"WZdBS":false,"yeziv":1,"jvHoy":1,"kpmFR":false,"canvx":{"width":1920,"height":968},"pIFKn":[{"bounds":{"left":0,"top":0,"width":1920,"height":968},"workArea":{"left":0,"top":0,"width":1920,"height":968}}],"UbBUD":[{"left":0,"top":0,"width":1920,"height":968}],"F5AvW":{"Fit_To_Window":{"width":1920,"height":969},"Use_Device_Pixel_Ratio":{"width":1920,"height":969}},"Hwbo4":{"left":0,"top":0,"width":1920,"height":969},"KxB2Q":{"left":0,"top":0,"width":1920,"height":1040},"j1LBb":{"width":0,"height":0},"Hhx3f":{"X":0,"Y":0}}
[Wed, 07 Jul 2021 10:02:51 GMT]  SESSION:|:CONNECTION:|:ICA:|:ClientVersion 21.3.0.4172
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:UI:|:initializing ui-interface
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ui initialize =11
[Wed, 07 Jul 2021 10:02:51 GMT]  SESSION:|:CONNECTION:|:ICA:|:ClientVersion 21.3.0.4172
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:ICA:|:initializing ica-interface
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica initialize =17
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:ICA:|:TIMEZONE:|:time zone determined: Asia/Tehran
[Wed, 07 Jul 2021 10:02:51 GMT] SESSION:|:ICA:|:TIMEZONE:|get the time zone name sent to server: Iran Standard Time
[Wed, 07 Jul 2021 10:02:51 GMT] Session Timezone : Iran Standard Time
[Wed, 07 Jul 2021 10:02:51 GMT] Session Timezone : Iran Standard Time
[Wed, 07 Jul 2021 10:02:51 GMT] construct dpi capability scalefactor : 1
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION :|: CGP :|: CGP-CORE :|: INFO:|: ICA RELIABILITY TIMEOUT : 180
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:Encryption level : Basic
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCPM 
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTW  
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTWI 
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCLIP
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCAM 
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMM  
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCTL 
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXEUEM
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXGUSB
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXFILE
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:WRAPPER:|:INFO : session size in icastack {"width":1920,"height":968,"QqsHr":1625652171546}
[Wed, 07 Jul 2021 10:02:52 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON ************* : 8008
[Wed, 07 Jul 2021 10:02:52 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=ws://*************:8008
[Wed, 07 Jul 2021 10:02:52 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Wed, 07 Jul 2021 10:02:52 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:error with code=18 , name=SecurityError , message=Failed to construct 'WebSocket': An insecure WebSocket connection may not be initiated from a page loaded over HTTPS. ,call stack=Error: Failed to construct 'WebSocket': An insecure WebSocket connection may not be initiated from a page loaded over HTTPS.
    at b0j8W.connect [as Bf6z1] (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:160:3352)
    at KH9Ts.Bf6z1 (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:162:3030)
    at HySer.connect [as Bf6z1] (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:166:11914)
    at ZSno7.start (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:398:6017)
    at https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:426:3114
    at Object.get (https://*************/web/clients/HTML5Client/src/SessionWindow.js:42:26115)
    at geFm1 (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:426:2741)
    at xnVPI.olxfD (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:426:1215)
    at MessagePort.QX1n6 (https://*************/web/clients/HTML5Client/src/Business/IcaClient02032021.js:400:7734)
[Wed, 07 Jul 2021 10:02:52 GMT] ERROR:|:error =error-secure
[Wed, 07 Jul 2021 10:02:52 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: CHANNEL CGP
[Wed, 07 Jul 2021 10:02:52 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Start Initializing CGP Socket

 

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i do installed Install SSL certificates on each VDA machine and enable SSL on your Delivery Group.

and  citrix workspace app fixed i attached session properties

but still i got problem with html5 receiver (we socket)

log >

 

[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:Start
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:BROWSERINFO:|:navigator =Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.124 Safari/537.36
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:BROWSERINFO:|:os =WINDOWS
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:BROWSERINFO:|:browser =CHROME;version=91
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:ICA:|:ica type=autoOpener
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica load time =744
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:script load =840
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:PREFERENCE:|:language=en
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:language =1580
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:initializing session
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Init:|:Display Details : undefined
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Init:|:Preferred Resolution : undefined
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Init:|:Multimonitor Preference : undefined
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Init:|:Scale to DPI : undefined
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Add:|:Watcher : window-resize
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Set:|:DefaultResolution : Fit_To_Window
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Set:|:DisplayMode : Single Monitor
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Set:|:Monitor Details : [{"bounds":{"left":0,"top":0,"width":1920,"height":937},"workArea":{"left":0,"top":0,"width":1920,"height":937}}]
[Wed, 14 Jul 2021 07:55:36 GMT] RU: Update:|:DisplayDetails : {"liXdw":1,"quQSH":true,"vDz8y":{"left":0,"top":0,"right":0,"bottom":0},"nV9FU":"Fit_To_Window","UkPO5":null,"devicePixelRatio":1,"PG51e":false,"BEGEG":0,"pGYVY":0,"ezM2h":false,"WZdBS":false,"yeziv":1,"jvHoy":1,"kpmFR":false,"canvx":{"width":1920,"height":936},"pIFKn":[{"bounds":{"left":0,"top":0,"width":1920,"height":936},"workArea":{"left":0,"top":0,"width":1920,"height":936}}],"UbBUD":[{"left":0,"top":0,"width":1920,"height":936}],"F5AvW":{"Fit_To_Window":{"width":1920,"height":937},"Use_Device_Pixel_Ratio":{"width":1920,"height":937}},"Hwbo4":{"left":0,"top":0,"width":1920,"height":937},"KxB2Q":{"left":0,"top":0,"width":1920,"height":1040},"j1LBb":{"width":0,"height":0},"Hhx3f":{"X":0,"Y":0}}
[Wed, 14 Jul 2021 07:55:36 GMT]  SESSION:|:CONNECTION:|:ICA:|:ClientVersion 21.3.0.4172
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:UI:|:initializing ui-interface
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ui initialize =14
[Wed, 14 Jul 2021 07:55:36 GMT]  SESSION:|:CONNECTION:|:ICA:|:ClientVersion 21.3.0.4172
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:ICA:|:initializing ica-interface
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:CONNECTION:|:LOADTIME:|:ica initialize =14
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:ICA:|:TIMEZONE:|:time zone determined: Asia/Tehran
[Wed, 14 Jul 2021 07:55:36 GMT] SESSION:|:ICA:|:TIMEZONE:|get the time zone name sent to server: Iran Standard Time
[Wed, 14 Jul 2021 07:55:36 GMT] Session Timezone : Iran Standard Time
[Wed, 14 Jul 2021 07:55:36 GMT] Session Timezone : Iran Standard Time
[Wed, 14 Jul 2021 07:55:37 GMT] construct dpi capability scalefactor : 1
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION :|: CGP :|: CGP-CORE :|: INFO:|: ICA RELIABILITY TIMEOUT : 180
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:Encryption level : Basic
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCPM 
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTW  
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXTWI 
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCLIP
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCAM 
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXMM  
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXCTL 
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXEUEM
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXGUSB
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:CHANNEL:|:supported channelCTXFILE
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:WRAPPER:|:INFO : session size in icastack {"width":1920,"height":936,"QqsHr":1626249336635}
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON ************* : ****
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: CHANNEL CGP
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Start Initializing CGP Socket
[Wed, 14 Jul 2021 07:55:37 GMT] INIT :|: CONNECTION :|: CGP SOCKET :|: INFO :|: Finish Initializing CGP SOCKET
[Wed, 14 Jul 2021 07:55:37 GMT] SESSION:|:ICA:|:TWI :|: ={{"seamlessMode":false}}= 
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Wed, 14 Jul 2021 07:55:38 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTING :|: TRANSPORTDRIVER :|: CGP HANDSHAKE FAILED. TRYING ICA-Socks
[Wed, 14 Jul 2021 07:55:38 GMT] SESSION :|: CGP :|: STATE :|: CGP-CORE :|: Changing core state from :0 To 0
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: TRYING FOR SOCKET CONNECTION ON ************* : ****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 0
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: TRANSPORT DRIVER :|: CHANNEL SOCKSV5
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 1
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: websocket-url=wss://*************:****
[Wed, 14 Jul 2021 07:55:38 GMT] INIT :|: CONNECTION :|: WEB SOCKET :|: INFO :|: Current Protocol Index is : 2
[Wed, 14 Jul 2021 07:55:39 GMT] SESSION:|:ICA:|:TRANSPORT:|:DRIVER:|:close with code=1006
[Wed, 14 Jul 2021 07:55:39 GMT] ERROR:|:error =error-server,error-local-access

 

 

workspace app.PNG

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On 7/7/2021 at 5:09 PM, Carl Stalhood1709151912 said:

You can do one of the following:

  • Install SSL certificates on each VDA machine and enable SSL on your Delivery Group.
  • Use a Citrix Gateway.

The Citrix Gateway option automatically does SSL WebSockets between user machine and the Gateway.

would you please check 
thanks alot

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  • 4 months later...

The above solution is insufficient. The customer in question is using a Citrix Gateway, and still gets this error when using HTML 5. If the customer disables HTML 5 ("use locally installed Citrix Receiver" option in the StoreFront configuration), the error does not occur but 25% of the remote users require HTML 5. 

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