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Using citrix to launch IE 11

Jennifer Lieberman

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Hi, I just started working for Washington Gas through Sutherland Global and I was able to log in through the Citrix website, but after I click the IE 11 button and I open the download, it goes to a black screen that launches at the top. I'm able to move it over to my second screen, however, it doesn't allow me to click on the okay button, it only allows me to press my enter button. Going forward in the application, my mouse and where I click isn't synced. I am using session desktop through the remote desktop application on my personal desktop.

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