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Session Freezes randomly


MSg IT

Question

hi

 

we have a problem with a windows10 machine catalog where users connected to it get random (1-3 times a day) freezes of the session

you can move the mouse but can´t click anything

when they disconnect and reconnect the session (from the drop-down menu of Workspace app) they are back to where they left and can work again.

it´s a catalog created with MCS

updated VDA on it several times along with windows updates and an upgrade from Win10 1903 to 1909. problem has been persistent

doesn´t matter if thin or fat client.

we have other Win10 catalogs but they all share the same policies. none of the others have this issue

if i try to mirror the session throu Director during the freeze time i get a timeout saying machine did not respond

client PC and VDA Machine are pingable the whole time. also in Studio the Machine is registered

 

any idea of that could cause this or where to look?

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