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Keyboard shortcuts not working in HDX optimized Teams


Rene Tap1709160993

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Hello we have the following issue.

 

Users working with HDX optimized MS Teams in a virtual desktop (VDI) cannot use the keyboard shortcuts with this program. All shortcuts starting with CTRL and function keys e.g. F1 are not working. Shortcuts starting with ALT are working OK. Other programs installed on the same VDI are working OK e.g. CTRL F (Find) is working in Adobe reader.

When we make a direct console connection to the VDI the keyboard shortcuts are working OK. We have tried also different versions of the Workspace client.

 

Does anyone experience the same issue?

Regards.

Rene

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On 6/21/2021 at 6:59 AM, Rene Tap1709160993 said:

Hello,

An update from Citrix support.

I have checked on this issue with our product team and they have informed us that Citrix is currently working with Microsoft team to fix this issue as issue is on Microsoft end. Once the issue is fixed it will be updated in the following articles/docs. https://support.citrix.com/article/CTX253754 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html.

Regards,

Rene

 

 

Please sign out and sign back into Teams. Issue should be fixed now.

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Hello,

An update from Citrix support.

I have checked on this issue with our product team and they have informed us that Citrix is currently working with Microsoft team to fix this issue as issue is on Microsoft end. Once the issue is fixed it will be updated in the following articles/docs. https://support.citrix.com/article/CTX253754 https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/opt-ms-teams.html.

Regards,

Rene

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