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iPad Pro and Citrix Published Apps with inking feature

Franz Bayerle


Hey guys,


we have this environment:

- VDAs based on Windows Server 2019 and Citrix Virtual Apps 7 2012 Standard (German Version). Server 2019 and MSOffice 2016 is current patched (May 2021)

- iPad Pro 2020, IOS 14.0.1 and 14.5.1, Citrix Workspace App 2101 and 2104


In the Published App Word we want to use the inking feature with the Apple Pencil. This goes wright when you write with big fonts. The smaller the worse it gets, not every letter is recognized and it is arbitrarily.
e.g. you write in normal font size'calender', but on the screen you see 'c l  d r'
The same issue is also in MS Paint.

The problem arises in secured wlans and cellular networks over vpn. The cpus of the VDAs aren't busy while writing with the Apple Pencil.


Any assistance or advice would help



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