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We have Desktops published through Netscaler Gateway and notice a strange behavour. SSO works fine through browser but through Workspace Application it asks domain credentials second time after successfully login through 2FA. SSO checker shows everything is in place, Citrix Support is also working on the case since last 2 months so wanted to check if theres anyone else facing the same issue. 

Setup : 2 Storefronts Load balanced by ADC and Citrix Gateway Configured with Domain+RSA.


Workspace (happens on all versions)

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If Workspace can connect to the Internal Beacon, then Workspace will stop using Gateway and instead connect directly to the StoreFront Base URL. StoreFront will ask for authentication even if you already authenticated to Gateway. That's usually why you see two authentication prompts.


Once Workspace app is configured, from that point on it should only authenticate to StoreFront (no Gateway authentication).


If you prefer to force Gateway usage, then change StoreFront's Internal Beacon to a non-reachable URL.

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@Carl Stalhood

Thanks Carl, after I added non-reachable URL for Internal Beacon SSO works only one time credentials for Gateway.


The DR site has only 1 Storefront and it worked rightway, for Production we have 2 StoreFronts Load Balanced by ADC and here we still see two prompts.

Any additional configuration required in this scenario?



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