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MCS Windows 10 VDA randomly lossing IP - network issue




We are experiencing a strange random behaviour over several VDA based on Win 10 Pro with citrix version 2012.0.0


Some VM randomly loss their IP while they are idle. In those cases the users are unable to connect to those machines, but the most strange thing is that we aren't unable to login on those desktops even from the vCenter console. Actually from the vCenter  console we can just see a blackscreen.


The only way to recover those machines is to reboot them, however that is just a provisional solution for us.


By reading similar issues we have seen that in some cases it could be solved by disable shadowing on the VDA's so we will try to fix it by uninstalling the VDA, then reinstalling it again without marking the "activate remote windows support " option during the installation wizzard.


Any help will be apreciated.


Thanks in advance!

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