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Citrix ADM no record user session


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hi all,

 

I has issue about citrix ADM with  Gateway insight feature, when check the status of user usage like bandwidth, total byte that user used is not match of real usage.

 

For example i has test download upload file via vpn file about 2GB both up/down. and citrix adm will display  bw 256bps, byte 440kbyte

 

After check log on ADC i has found many log as follow.

 

May 30 20:07:53 <local0.err> 172.16.1.52 05/30/2021:13:07:53 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154496 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:53 <local0.err> 172.16.1.52 05/30/2021:13:07:53 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154499 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154508 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154511 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154519 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154524 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154527 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154531 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"
May 30 20:07:54 <local0.err> 172.16.1.52 05/30/2021:13:07:54 GMT VPXIP52 0-PPE-0 : default SSLVPN Message 154535 0 :  "GwInsight: Func=ns_sslvpn_send_app_launch_record Appflow policy evaluation has failed for SessSeq=c VPNexportState=7 StatusCode=0"

 

with nsconmsg found many  ai_tot_appflow_pol_eval_failure as follow.

 

root@VPXIP52# nsconmsg -d stats -g ai_tot
Displaying current counter value information
NetScaler V20 Performance Data
NetScaler NS13.0: Build 76.31.nc, Date: Mar  9 2021, 01:42:58   (64-bit)

reltime:mili second between two records Sun May 30 20:16:55 2021
Index reltime     counter-value symbol-name&device-no
    1  574436                 0 ai_tot_preauth_epa_export
    3       0                11 ai_tot_auth_export
    5       0                 0 ai_tot_auth_session_id_update_export
    7       0                 0 ai_tot_postauth_epa_export
    9       0              4035 ai_tot_vpn_update_export
   11       0                 0 ai_tot_ica_fileinfo_export
   13       0                 0 ai_tot_app_launch_failure
   15       0                 9 ai_tot_logout_export
   17       0                 0 ai_tot_skip_appflow_export
   19       0                 0 ai_tot_sso_appflow_export
   21       0                 0 ai_tot_authz_appflow_export
   23       0              6794 ai_tot_appflow_pol_eval_failure
   25       0                 0 ai_tot_vpn_export_state_mismatch
   27       0              1512 ai_tot_appflow_disabled
   29       0                 0 ai_tot_web_aaa_insight_alloc_failure
   31       0              1367 ai_tot_appflow_pol_eval_in_gwinsight
   33       0               431 ai_tot_app_launch_success
 Done.

 

any sugguest for this issue.

current fw : 13.0 build 76.31

issue on : sslvpn (Split-tunnel)

 

Thank you
 

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  • 2 weeks later...

Hi guys

 

This morning I've had a meeting with some of the delivery managers for our different contracts and they've said their various contracts are having issues xenapp, now from what I can tell the clients are running 7.6 onwards, from some of the sessions I've heard of I'd like to get a recorded of their session to see how to resolve some of their issues.

I've seen the documentation on the Citrix site in regards to installing and configuring session recording but I'd like to hear someone who's done this and what I need to consider when doing this for those customers.

 

Thanks guys!

 

 

 

myaarpmedicare

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