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WebHelper.exe not detecting


Christian Arnold

Question

Hi,

we rolled out Citrix Workspace 1912 LTSR (19.12.4000.19) and on some clients the receiver detection doesn't work. The browsers (Edge 90 and Chrome 90) are GPO pre-loaded with auto accepting receiver:// URLs. On the receiver detection page I can see in the browsers developer tools that the receiver:// URL requests are being launched and with Process Explorer I can see that WebHelper.exe is getting launched, but nothing else happens.

 

I already reinstalled Citrix Workspace, there was no Citrix installed on these machines, ever. 

 

What can I check/do to debug this weird behavior?

 

Best,

Chris

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