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Client Fixed Drives displaying as "Other"


Question

XenApp 7.12

VDA OS - Windows 2008 R2

 

We have an intermittent issue on our XenApp 7.12 site. Random users are unable to see their local drives within the published application that they launch.

The drive in some of the applications is displayed as "Other" with a blank icon.

 

This has been working fine for many years and i can see that the Citrix Policy to allow fixed client drives is still in place.

 

We use roaming profiles with UPM. For most cases where a user has reported the issue it can be resolved if the roaming profile is deleted.

 

For most users that are affected I also see this entry in the VDA Application log...

 

Windows was unable to load the registry. This problem is often caused by insufficient memory or insufficient security rights

 

DETAIL -  The file cannot be accessed by the system

for C:\users\<username>\Appdata\Local\Microsoft\Windows\\UsrClass.dat

 

The local profile path show the UsrClass.dat as zero bytes size. I have seen some articles that mention that the above error can occur if the HKEY Users DEFAULT profile in the registry is bloated, but i have checked this and it is not the case.

 

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