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Multifactor Authentication on Citrix Cloud

Jawwad Ahmed


I have configured multifactor authentication on Citrix Cloud, due to some reason my mobile device got crashed and i have lost MFA on my mobile.  Now I am not able to logon to Citrix Cloud and moreover I also forgot the backup code.  Please help me update the MFA on my mobile.

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I have faced this similar problem - this was not solved until Citrix Tech support provided me a backup code. Basically when we initially set our account we are provided with a list of back up codes we can use, firstly try to find that file and reset yourself, else you need someone from Citrix to provide you a back up code, this time make sure you save that file somewhere securely.




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