Jump to content
Welcome to our new Citrix community!
  • 0

Multifactor Authentication on Citrix Cloud


Jawwad Ahmed

Question

I have configured multifactor authentication on Citrix Cloud, due to some reason my mobile device got crashed and i have lost MFA on my mobile.  Now I am not able to logon to Citrix Cloud and moreover I also forgot the backup code.  Please help me update the MFA on my mobile.

Link to comment

2 answers to this question

Recommended Posts

  • 0

I have faced this similar problem - this was not solved until Citrix Tech support provided me a backup code. Basically when we initially set our account we are provided with a list of back up codes we can use, firstly try to find that file and reset yourself, else you need someone from Citrix to provide you a back up code, this time make sure you save that file somewhere securely.

 

regards

Shree

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...