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Citrix Cloud - Appstore desktop icons goes missing


John Francis1709160537

Question

We have been having problems lately and not sure whether it is due to the network or whether it is due to Citrix side that when you logon to Citrix cloud, the icons are missing. 

 

I did run a report in Citrix Director for Connection failures and it does not show much info other than the connection failures when launched via our datacenter. Most of the users are home users and are not in office and are having problems. Could this be a network issue or something within the Citrix cloud?

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