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Workspace app 1912 LTSR - The progress popup shows up and disappears

Oliver Ollivetti


Hello, hope someone has an idea how to find the cause of my problem.

Out users connect to a full published desktop session. From there they open special application running on a different server. 

We have 1912cu2 and Workspace App 1912.2. 

When I open the workspace app and klick on the publish app the progress bar opens and closes again. No app opens.


The only solution I found was resetting the workspace app in the user profile but I would like to find the cause of the problem. After resetting evetything works. So it can't be someting serverside? Must be something wrong in the user profile.


It occurs with existing but even complete new profiles. On my old 7.15 Farm with workspace 1912.0 ist seems to work. 


Any ideas.

Best regards.

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hi thank you for reply. 

1) I tried CU3 but it did not change the situation

2) I will have a look in the logs - thank's for the advice

3) I neither worked with the storefront url in the browser

4) unfortunately I could not find any information on the director


So I will give the workspace logs a try.


I solved the problem like this at the moment but I would like to find out the reason.

GPO - Registry setting - HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce Key Reset Value "Path CleanUp.exe" /silent -cleanUser" (run one time)


What I found out in Registry under HKCU\Software\Citrix\Dazzle there ist one key more after the reset. Offlineweb True? Setting it manuelly does not solve the problem.


This resets the Workspace App once at logon. 







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