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can't open ms office 2013 application when connect through citrix gateway


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ran into a very weird issue, can't open ms office 2013 application when connect through citrix gateway 13.0

newly build  adc vpx 13.0 with gateway enable. able to login remotely and see all the publish applications. all the application open up fine, except ms office 2013 applictions (word, excel, outlook). no error, just spin for few second, then nothing, not ica file created.  other applications that published on same xenapp servers open without any issue.  same ms office 2013 apps open fine if by pass the gateway or open SF url directly.  any idea what may cause this?

 

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