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High client and server retransmits

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we have citrix gateway running in version 12.1 build 60.19. Our virtual desktops with windows 10 are running VDA 1912 CU2.

In citrix adm we see for some users high client side retransmits (more than 2k) or by other users high server side retransmits.


We dont use edt, because some users have connection timeouts if we use edt for all.

Are there any tweaks to improve the user session, so that the client and server side retransmits are lower?

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