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Issue with Formstack Documents sending to RightSignature


Aaron Wesson

Question

This has been working with no issues until just about 1 hour ago. My company (school) uses Formstack Documents to populate our forms with data from our CRM. The documents are then moved over to RightSignature. Normally there is no issues and this works seamlessly, but today (as of an hour ago) this ceased to work? This is the error that I get from RightSignature to FormStack Documents.

 

Error: Error uploading file into RightSignature.
(next try: 03/31/2021 11:29AM - [cancel])

 

My case number at Citrix is 80412224

 

I also have a ticket into Formstack Documents (202964) and having them look into it. Now sure whos end it is on but we need to get it fixed.

Thank you.

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33 minutes ago, Aaron Wesson said:

This has been working with no issues until just about 1 hour ago. My company (school) uses Formstack Documents to populate our forms with data from our CRM. The documents are then moved over to RightSignature. Normally there is no issues and this works seamlessly, but today (as of an hour ago) this ceased to work? This is the error that I get from RightSignature to FormStack Documents.

 

Error: Error uploading file into RightSignature.
(next try: 03/31/2021 11:29AM - [cancel])

 

My case number at Citrix is 80412224

 

I also have a ticket into Formstack Documents (202964) and having them look into it. Now sure whos end it is on but we need to get it fixed.

Thank you.

All, sorry to waste your time, It failed because the freaking signers EMAIL was wrong! 

XXXXXXXXX@@gmail.com

Sorry to waste your time

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