Jump to content
Welcome to our new Citrix community!
  • 0

Microsoft teams screenshot black

sup kaur


6 answers to this question

Recommended Posts

  • 4

If Optimization is being used, this is expected behaviour.   With Optimization, when someone shares the desktop (or has their camera on) that section of the screen is processed on your endpoint  and then gets overlaid on top of your session by the Workspace app.   Consequently, when you take a screenshot within the session, it isn't able to see that part of the screen since it isn't really there - just being overlaid.


  • Like 4
Link to comment
  • 0
On 5/3/2021 at 12:14 PM, Akshay Kotalwar said:

Is this ever going to change?

It's painful for the people from tech support not able to capture screens when troubleshooting. I come across few users already at Citrix complaining about this.

unlikely (although theoretically possible) - this is the nature of optimization / redirection. The window with the video/screenshare is not running on the VDA anymore.

This overlay window is instantiated by the client Workspace app, hence it runs on the endpoint itself.


You can't expect to be able to capture client-side screenshots from the VDA.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...