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Mac workspace apps webcam FaceTime not working

Gianluca Crispiani



I've macOS BigSur 11.2.3 (Macbook Air M1 2020) and Citrix Workspace Apps (version -2102) 
Xenapp 6.5 over windows 2008r2 (sorry for the use EOL product... but before Big Sur, Citrix worked fine...)


I've some problems:

-  When I try to use Microsoft Teams on Citrix the FaceTime webcam image has artifacts (this problem occurs not only in Teams but in every apps that requires the FaceTime webcam)

- Citrix crashes/disconnects after the artifacts's video test in Teams.


Thanks for the help :) 





Artifacts FaceTiime in Citrix.png

Artifacts FaceTime in Teams.png

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On 4/22/2021 at 5:42 AM, Gianluca Crispiani said:

...hello people!!

No one have same problem??


Sadly, yes, we are still seeing this problem with macOS and Teams redirection with the facetime camera. The work around is to use a 32-bit Teams but it's really not a solution for most of us. I have also asked users to get a USB camera which seems to work much better. (YMMV)

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