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Having some trouble upgrade receiver 4.9 to workspace 1912

Pleun van Roosmalen




i am new on this plafon.. please redirect question if needed

We have same trouble with updating de citrix receivers 4.9 to workspace 1912 on a lot of clients (win10 1909)

The update(installation) proces don`t give any error.. (also no error events/logs at all)
After upgrade and reboot systeem.. connect to storefront without problem.. connection to XenDesktop works (1 sec) and closes without any error. (screen of VDI is visable or grey)


eventlog by error:

Naam van toepassing met fout: WFICA32.EXE, versie:, tijdstempel: 0x604289a2
Naam van module met fout: ntdll.dll, versie: 10.0.17763.292, tijdstempel: 0xf3450dbf
Uitzonderingscode: 0xc0000374
Foutmarge: 0x000e0e23
Id van proces met fout: 0x26dc
Starttijd van toepassing met fout: 0x01d71b38c63f463e
Pad naar toepassing met fout: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
Pad naar module met fout: C:\WINDOWS\SYSTEM32\ntdll.dll
Rapport-id: 45c799f3-c6c5-41dc-9cbc-45d55fb990a4
Volledige pakketnaam met fout: 
Relatieve toepassings-id van pakket met fout: 


i have tried:

- reg clean by hand

- install C++ 2019  last version of .net

- install windows updates 

- reciver remove tool

- install workspacec 2103

- uninstall workspace app and install citrix reciver 4.9 (and it works again)


Clean windows installation also works but no option for a lot of fat clients


see att for crach data






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