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Double mouse pointer XenApp 7.15 CU2





We have 2 server 2016 standard which are hosted on vmware esxi and they are publishing apps.

Citrix version is 7.15 LTSR CU2 and problem is that for no reason (nothing was changed for months) all the published applications are showing double mouse cursor.

One is static in the centre of the screen and the other is working just fine.

VDA agent on servers is 7.15 LTSR CU1


How to remove that static one ?


I tried:

1. disable legacy graphics (citrix policy)


2. Configure the Mouse Properties on the VDA (step 2)


3. ''Adjust for best performance''


4. few different workspace app/receiver versions


In device manager on server i see:



VMware tools are:



Nothing has changed, every app (internal or external) is having same issues.


Thank you in advance.





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