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Outlook 2016 with wrong path for MS Teams Add-In


Marc Kuhn

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Hi guys

 

we have just installed MS Teams on a Citrix CVAD 1912 LTSR CU1 environment with Server 2016 and Office 2016. I discovered that for the users it takes a couple of days until they see the MS Teams Add-in in Outlook. When checking working users, the DLL is pointing to C:\Program Files x86..., for users where it isn't working the dll is configured to C:\Users\test\AppData\Local\Microsoft.

 

It seems that after a while Outlook is getting the correct path without any changing. As soon as it does that, everything is working.

 

Does anybody know how i could configure the correct path to the add-in? I installed the MS Teams Client with "msiexec /i Teams_windows_x64.msi ALLUSER=1 ALLUSERS=1"

 

Many thanks for your inputs

 

Best regards,

Marc

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6 answers to this question

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Hi, 

 

You need to create and delete some registry settings:

 

Delete:

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinCleanLoad\

   Dword: C:\Users\%username%\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20091.2\x86\Microsoft.Teams.AddinLoader.dll
HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinUsage

   Dword: C:\Users\%username%\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20091.2\x86\Microsoft.Teams.AddinLoader.dll
HKCU\SOFTWARE\Classes\WOW6432Node\CLSID\{CB965DF1-B8EA-49C7-BDAD-5457FDC1BF92}

HKCU\SOFTWARE\Classes\WOW6432Node\CLSID\{19A6E644-14E6-4A60-B8D7-DD20610A871D}

HKCU\SOFTWARE\Classes\TypeLib\{C0529B10-073A-4754-9BB0-72325D80D122}\1.0\0\win32

 

Create:

 

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinCleanLoad
Dword: C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\1.0.20031.2\x86\Microsoft.Teams.AddinLoader.dll
Dword value: 928907269

 

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinUsage
Dword: C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\1.0.20031.2\x86\Microsoft.Teams.AddinLoader.dll
Dword Value: 83886080

 

I used this and worked for me, please check the version numbers for the teams addin the should have changed. 

 

regards,

 

Sjoerd

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On 4/2/2021 at 9:48 AM, Sjoerd Van den Nieuwenhof said:

Hi, 

 

You need to create and delete some registry settings:

 

Delete:

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinCleanLoad\

   Dword: C:\Users\%username%\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20091.2\x86\Microsoft.Teams.AddinLoader.dll
HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinUsage

   Dword: C:\Users\%username%\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20091.2\x86\Microsoft.Teams.AddinLoader.dll
HKCU\SOFTWARE\Classes\WOW6432Node\CLSID\{CB965DF1-B8EA-49C7-BDAD-5457FDC1BF92}

HKCU\SOFTWARE\Classes\WOW6432Node\CLSID\{19A6E644-14E6-4A60-B8D7-DD20610A871D}

HKCU\SOFTWARE\Classes\TypeLib\{C0529B10-073A-4754-9BB0-72325D80D122}\1.0\0\win32

 

Create:

 

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinCleanLoad
Dword: C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\1.0.20031.2\x86\Microsoft.Teams.AddinLoader.dll
Dword value: 928907269

 

HKCU\SOFTWARE\Microsoft\OfficeCompat\Outlook\AddinUsage
Dword: C:\Program Files (x86)\Microsoft\TeamsMeetingAddin\1.0.20031.2\x86\Microsoft.Teams.AddinLoader.dll
Dword Value: 83886080

 

I used this and worked for me, please check the version numbers for the teams addin the should have changed. 

 

regards,

 

Sjoerd

These keys worked for a few weeks for us. Where did you get the DWORD values? Now the "Meeting-addin" folder under %AppData\Roaming\Microsoft\Teams is not created upon starting Outlook. Any suggestions?

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Hi all

 

many thanks for those registry keys. With that i was able to resolve the issue for my users. I only knew from 1, but turned out we had 4 users with the same issue, which i was able to solve.

 

Thanks a lot for your help, much appreciated!

 

Best regards,

Marc

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