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Unable to login into Citrix web site


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User is unable to login into Citrix Storefront site, when he enter credentials on Citrix storefront page getting error "Can not complete your request.


1) Single user Issue.

2) Failure when he tried on his PC with his credentials only , other credentials no issues on his PC

3)When tried with his accounts on other PC also no issue.


Can you please help us to resolve this? already we reset the Citrix receiver on user PC


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