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Citrix ADM not showing HDX insight data for Window Clients

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wondering if somebody has seen the below and have any resolutions



Citrix ADC's running as VPX's n SDX platform. ADC version

Citrix ADM version (latest version)

Protocol Configured is Log stream


we are seeing web/Gateway/video insight data coming to the ADM, however for HDX insight we are seeing data only from MAC/Linux Machines, but no data for windows clients (we meet all the pre-reqs for version for both workspace app and  receiver).  


Followed below articles and docs, issue still persists.






All firewall ports and open and functioning as expected, confirmed by TCPDUMP/Nstrace, showing traffic flowing on port 5557.


Any help on this would be greatly appreciated

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