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Sleep Diagnostic software is unable to open (neseted) video files under Citrix


Jeroen van der Weele

Question

Hello,

 

For a sleeping lab in a hospital we are using a software program for analyzing sleep. We also use video monitoring during some recordings. 

 

For a year now we've worked with this software in a Citrix environment (working from home) and it works like a charm.

 

The only problem we encounter, when we want to try to open the video file (within the app) the video file doesn't open. When you try to open the video files from within the folder, a regular video playing app will have no problem with playing the app.

 

Does anyone have a solution?

 

I'll post some pictures with how the files are archived.

 

Does citrix have difficulties with playing nested video files like this?

Does it allow an executable launching an executable?

 

Thanks in advance,

 

Jeroen

 

 

 

 

 

 

videofileinsoftware.jpg

videofiles within videofolder.jpg

videofiles.jpg

wewantthisvideofile.jpg

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