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Getting permission errors trying to add New DDC's into an existing Site + XenApp 7.15


Pearson VUE ATS

Question

I am trying to add some Delivery Controller's into an existing production site for our XenApp 7.15 farm.  I have confirmed that the servers can communicate with SQL.  I have also worked with our DBA's to elevate privilege's for the SQL user, however; I always run into a permission access denied error.  (Below).  When we originally stood up the farm, we had Citrix generate the Scripts and the DBA's ran them.  So thinking around the same thing to add in new sites, looks like the scripts simply re-create the existing tables, etc.  So how do I get past this permission error to add in the new DDC's?

Thoughts are welcome.
Thanks in advance

Error Id: XDDS:E3C75A28
Exception:
Citrix.Console.Models.Exceptions.PermissionDeniedException You do not have the necessary permissions on the remote site to perform this join operation.
at Citrix.Console.DeliveryCenter.UI.Dialogs.JoinExistingSiteDialogViewModel.OkBackgroundOperation(IProgressReporter progressReporter)
at Citrix.Console.Common.OperationTimer.TimeBlock(Action operation)
at Citrix.Console.CommonControls.ProgressDisplay.GenericProgressOperationWithFeedBack.PerformOperationInternal()
at Citrix.Console.CommonControls.ProgressDisplay.ProgressWindowOperation.PerformOperation()
at Citrix.Console.CommonControls.ProgressDisplay.ProgressWindowViewModel.PerformAction(Action operationComplete)
DesktopStudio_ErrorId : UnknownError
ErrorCategory : PermissionDenied
Inner Exception:
Citrix.Console.Models.Exceptions.PermissionDeniedException Incorrect user name or password. Please check your credentials and try again.
at Citrix.Console.PowerShellInteraction.ThreadedDatabaseScript`1.RunScript()
at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()
at Citrix.Console.PowerShellSdk.DatabaseService.Scripts.ValidateDatabaseCredentialsScript.ValidateConnection()
at Citrix.Console.PowerShellSdk.DatabaseService.Scripts.ValidateDatabaseCredentialsScript.RunScript()
at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()
at Citrix.Console.PowerShellSdk.SiteService.Scripts.JoinExistingSiteValidationScript.RunScript()
at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()
at Citrix.Console.DeliveryCenter.UI.Dialogs.JoinExistingSiteDialogViewModel.OkBackgroundOperation(IProgressReporter progressReporter)
DesktopStudio_ErrorId : UnknownError
ErrorCategory : PermissionDenied
DesktopStudio_PowerShellHistory : VerifyDatabaseServerExistsScript
2/8/2021 8:41:12 PM
Inner Exception:
Citrix.Console.Common.Exceptions.LogOnFailedException Incorrect user name or password. Please check your credentials and try again.
at Citrix.Console.Common.Services.CredentialsService.Citrix.Console.Common.Services.ICredentialsService.StartImpersonatingUser(UserCredentials credentials)
at Citrix.Console.PowerShellInteraction.ThreadedDatabaseScript`1.RunScript()
 

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