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XA 1912 CU2 LTSR multiple monitors


SIMION BRAD

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Hello,

I deployed a POC with XA 1912 CU2 and some users with laptops and multiple monitors experience and issue.

If they have the laptop's screen in use, the application launch ok on the laptop's screen. If the laptop screen is off (closed) and they use the 1 or 2 extra monitors, they get a black screen.

 

Do you have any recommendations where to start ?

 

Kind regards,

Simion Brad

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4 answers to this question

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Simon,

 

When multiple screens with different resolution are being detected the Citrix software will try to create a virtual rectangular area where both screens at the same time fit in. This is based on the position and sizes + resolutions of the local machine. Hence you should play around with changing those settings on the local laptop (not in citrix !!):

 

-changing between "duplicate on second screen" and the other available settings:

-Power lid close action: "disable screen" or not (leave it on)

-Scaling settings

-...

 

There are 100 possible combinations from here as you surely understand but if you get this idea you'll be able to test which ones make a difference and isolate a cause and solution from there.

 

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