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Teams and CWA 2012.1 - Black screen on second monitor

Daniel Dunn1709158952


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I've actually noticed, if you move the black Citrix bar at the top (which shows Home, Desktop, Windows, etc) over to the other screen. It works on the other screen and doesnt work on the original one.

Also if you have an application visible from the endpoint on the second screen, both sides will show video. To test this, on the endpoint I opened task manager and made it on top of all windows, and moved it to the second screen, then maximised the Citrix session.

1920x1080 with 100% text size only shows the video on the side with the Citrix menu bar.

1920x1080 with 125% text size works fine.

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I have a similar issue. I connect remotely through Citrix using multiple monitors. When I use my older Lenovo Ideapad, both monitors work fine (even though they are different sizes as far as pixels although neither one is using scaling). However, when I try to do the same thing on a newer HP computer (as well as I had tried on a newer Lenovo computer), one of the monitors lags and does not refresh the screen (essentially the display freezes even though I am moving stuff around). Sometimes this can last 10 seconds or more. So, it seems that there is some kind an issue with certain graphics cards or settings, since it works fine on my older laptop using multiple monitors but not two newer laptops. Any advice on how to fix this? None of the monitors are using scaling. I just downloaded the most recent version of Citrix on my personal laptop. My HP laptop that is getting the issues uses an Intel UHD Graphics 600 display.

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