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NetScaler Gateway preauthentification check cant found Eset Firewall.


Anton Tarelkin

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Hello, guys!

 

For my PC iam using win10 and Eset internet security application (Anivirus + firewall).

 

My employer used Citrix Gateway for remote access and after recent Citrix updates, security EPA check cant find Firewall in system, it says "None of Firewall installed on your machine is enabled.", its not true, coz firewall is working and OS is configured correctly.

 

Same problem I had year before and at spring 2020 it solved somehow...I dont know how, some day its just start work properly. (no changes on my side)

 

Iam trying to figure out what is wrong and how to fix it? Can u help?

 

p.s. already got advices to use windows firewall and its not the best solution by security reasons.

 

Thank you!

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46 minutes ago, Johannes Norz said:

OK. There is some logging, if enabled by your admin. Ask him to enable logging and look at the results.

 

Hello! You wanna see exactly admin side logs? (I will ask them if needed)

 

I use logging while EPA scan and I got this:

=========================
EPA library log file
Version: 1,1,2,15
Date: 01/25/2021
Time: 17:19:48
=========================

2021-01-25 17:19:48.016 Validating cached epaPackage directory. Path C:\Users\user01\AppData\Local\Citrix\AGEE\epaPackage\
2021-01-25 17:19:48.016 setConfig got called with allowLogging 1 and configString lang=en
2021-01-25 17:19:48.016 
--------------------- Scan--------------------------------
2021-01-25 17:19:48.016 Successfully parsed tokens
2021-01-25 17:19:53.741 Opswat lib init is successful
2021-01-25 17:19:54.003 Found a product with product Name : ESET Internet Security [ID : 2675], vendor Name : ESET [ID : 7] which met scan criteria
2021-01-25 17:19:54.003 Found a product with product Name : Windows Defender [ID : 362], vendor Name : Microsoft Corporation [ID : 90] which met scan criteria
2021-01-25 17:19:54.003 Found 2 product(s) which met the scan criteria
2021-01-25 17:19:54.014 Error on detection. Information for Scan failure
2021-01-25 17:19:54.014 Error type - WAAPI_ERROR_INVALID_STATE (code - <-23>)
2021-01-25 17:19:54.014 Description - Defines an error when the system or product is in an invalid state to perform the invocation call requested.
2021-01-25 17:19:54.014 --------------------------------------------------------------------------------------------------------
2021-01-25 17:19:54.014 Boolean compare failed.  Value false operator ==
2021-01-25 17:19:54.024 Scan 'ANTIVIR_0_0_RTP_==_TRUE_VIRDEF-FILE-TIME_<_20160' Passed
2021-01-25 17:19:54.024 
--------------------- Scan--------------------------------
2021-01-25 17:19:54.024 Successfully parsed tokens
2021-01-25 17:19:54.069 Opswat lib init is successful
2021-01-25 17:19:54.328 Found a product with product Name : ESET Internet Security [ID : 2675], vendor Name : ESET [ID : 7] which met scan criteria
2021-01-25 17:19:54.328 Found a product with product Name : Windows Defender [ID : 362], vendor Name : Microsoft Corporation [ID : 90] which met scan criteria
2021-01-25 17:19:54.328 Found 2 product(s) which met the scan criteria
2021-01-25 17:19:54.338 Error on detection. Information for Scan failure
2021-01-25 17:19:54.338 Error type - WAAPI_ERROR_INVALID_STATE (code - <-23>)
2021-01-25 17:19:54.338 Description - Defines an error when the system or product is in an invalid state to perform the invocation call requested.
2021-01-25 17:19:54.338 --------------------------------------------------------------------------------------------------------
2021-01-25 17:19:54.338 Boolean compare failed.  Value false operator ==
2021-01-25 17:19:54.348 Scan 'ANTISPY_0_0_RTP_==_TRUE_VIRDEF-FILE-TIME_<_20160' Passed
2021-01-25 17:19:54.348 
--------------------- Scan--------------------------------
2021-01-25 17:19:54.348 Successfully parsed tokens
2021-01-25 17:19:54.392 Opswat lib init is successful
2021-01-25 17:19:54.578 Found a product with product Name : ESET Internet Security [ID : 2675], vendor Name : ESET [ID : 7] which met scan criteria
2021-01-25 17:19:54.578 Found a product with product Name : Windows Firewall [ID : 283], vendor Name : Microsoft Corporation [ID : 90] which met scan criteria
2021-01-25 17:19:54.578 Found 2 product(s) which met the scan criteria
2021-01-25 17:19:54.582 Boolean compare failed.  Value false operator ==
2021-01-25 17:19:54.962 Boolean compare failed.  Value false operator ==
2021-01-25 17:19:54.962 Lang ID: en 

2021-01-25 17:19:54.962 Scan 'FIREWALL_0_0_ENABLED_==_TRUE' failed for method 'ENABLED'
2021-01-25 17:19:54.962 
--------------------- Scan--------------------------------
2021-01-25 17:19:54.962 Successfully parsed tokens
2021-01-25 17:19:54.967 Agent service is enabled
2021-01-25 17:19:54.972 Windows update is set to automatic
2021-01-25 17:19:55.035 Numbers of days since last update check = 0 
2021-01-25 17:19:55.040 search started 
2021-01-25 17:19:56.785 search finished 
2021-01-25 17:19:56.785 MISSED-PATCH check passed
2021-01-25 17:19:56.786 Scan 'WIN-UPDATE_SCAN-TIME_<_7_MISSED-PATCH_==_CRITICAL,IMPORTANT,MODERATE,LOW' Passed
2021-01-25 17:19:56.786 
--------------------- Scan--------------------------------
2021-01-25 17:19:56.786 Error scan type not found. Scan configuration is improper or this isn't a widnows scan supported by Windows EPA plugin.
2021-01-25 17:19:56.786 Exception : Incorrect configuration or unsupported scan 
2021-01-25 17:19:56.786 Scan 'MAC-BROWSER_0_0' failed
2021-01-25 17:19:56.810 Collected error messages from EPA lib
2021-01-25 17:19:58.349 Doing Cleanup

 

 

Firewall of course enabled and used as main firewall in system.

 

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