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[Citrix Workspace App for Mac] Wireless headset (Bluetooth) KO


oreinar

Question

Hi guys, 

 

I use Citrix Workspace App for Mac

 

A couple of weeks ago, a problem suddenly appeared when using my wireless headset (Bluetooth).  

 

Other people can hear me perfectly well, but I hear broken, extremely noisy and unintelligible voices. 

 

I have tried other wireless headsets and the problem persists. 

Over the last 12 months I had no problem using wireless headphones.  

 

Why is this problem with the earphones and not the microphone? 

 

I have to use a wired headset to work. 
The wireless headset works fine on my computer outside of Citrix, for example to listen to YouTube or Zoom.  

 

Both my computer and Citrix Workspace are up to date (see images here attached). 

 

What is the cause of this annoying problem? 
Can you help me solve it?

 

Thanks in advance.

Cheers

 

Oreinar

 

image.thumb.png.c934b7d7235f6b1e7b1f269bdce903f6.png

 

image.png.72ff2697a5faa38269945e9c3ae21fa3.png

 

image.png.eda155975294fb3c01c27b24206573bf.png

 

 

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